Privacy Policy

FROG GRIPS PTY LTD – PRIVACY POLICY

Last updated: 22 May 2026

1. Introduction

FROG GRIPS PTY LTD (“we”, “us”, “our”) is committed to protecting your personal data.

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit or make a purchase from our website.

We process your personal data in accordance with:

  • General Data Protection Regulation (GDPR)

2. What Personal Data We Collect

We may collect the following categories of personal data:

(a) Identity & Contact Data

  • Name

  • Email address

  • Phone number

  • Billing and shipping address

(b) Transaction Data

  • Order details

  • Purchase history

  • Payments (processed via third-party providers)

(c) Technical & Usage Data

  • IP address

  • Device and browser information

  • Pages visited and time spent

  • Referring URLs

(d) Profile Data

  • Account login details

  • Purchase preferences

  • Customer support interactions

(e) Marketing & Communications Data

  • Preferences for receiving marketing

  • Interaction with emails, ads, and campaigns

(f) Sensitive Data

We do not intentionally collect sensitive personal data (e.g. health, religion, biometric data). If required, we will only process it with your explicit consent.

3. How We Collect Your Data

We collect personal data:

  • When you make a purchase

  • When you create an account

  • When you contact us

  • When you subscribe to marketing

  • Through cookies and tracking technologies (with consent)

  • From third-party providers (e.g. payment processors, analytics tools)

4. How We Use Your Data

We use your personal data to:

  • Process and fulfil orders

  • Deliver products

  • Provide customer support

  • Manage your account

  • Improve our website and services

  • Detect fraud and maintain security

  • Send marketing communications (with consent)

  • Run promotions or competitions

5. Legal Bases for Processing

Under GDPR, we rely on:

  • Contract – to process your orders

  • Legal obligation – for tax, accounting, and compliance

  • Legitimate interests – to improve our business and prevent fraud

  • Consent – for marketing and non-essential cookies

6. Marketing Communications

We will only send marketing communications if:

  • You have opted in; or

  • It is otherwise permitted under applicable law

You can unsubscribe at any time via the link in our emails.

7. Cookies & Tracking Technologies

We use cookies in accordance with:

  • ePrivacy Directive

This includes tools such as:

  • Google Analytics

  • Meta Pixel

Non-essential cookies are only used with your prior consent.

For full details, please refer to our Cookie Policy.

8. Sharing Your Personal Data

We may share your data with:

  • Payment providers (e.g. Stripe, PayPal)

  • Shipping and logistics partners

  • Website and hosting providers (e.g. Shopify)

  • Marketing and analytics providers

  • Professional advisors (legal, accounting)

We only share data where necessary and ensure appropriate safeguards are in place.

9. International Data Transfers

As an Australian-based company, your personal data may be transferred outside the European Economic Area (EEA).

Where this occurs, we ensure appropriate safeguards such as:

  • Standard Contractual Clauses (SCCs)

  • Working with GDPR-compliant providers

10. Data Retention

We retain your personal data only as long as necessary to:

  • Fulfil the purposes outlined above

  • Comply with legal obligations

  • Resolve disputes

We will securely delete or anonymise data when it is no longer required.

11. Your Rights 

Under GDPR, you have the right to:

  • Access your personal data

  • Correct inaccurate data

  • Request deletion (“right to be forgotten”)

  • Restrict processing

  • Object to processing (including marketing)

  • Data portability

  • Withdraw consent at any time

You also have the right to lodge a complaint with your local data protection authority.

12. Data Security

We take reasonable technical and organisational measures to protect your personal data.

However, no method of transmission over the internet is completely secure.

13. Third-Party Links

Our website may contain links to third-party websites.
We are not responsible for their privacy practices.

14. Single Sign-On (Social Logins)

If you log in via third-party services (e.g. Apple, Facebook, Google), we may collect limited profile information as permitted by your settings with those providers.

15. Location Data

We may collect approximate location data to:

  • Facilitate delivery

  • Improve user experience

  • Prevent fraud

You can disable location tracking via your device settings.

16. Updates to This Policy

We may update this Privacy Policy from time to time.
The latest version will always be available on our website.

17. Contact Us

If you have any questions or wish to exercise your rights:

FROG GRIPS PTY LTD
Email: help@froggrips.com