Refund & Exchange Policy

1. RIGHT OF WITHDRAWAL (14-DAY COOLING-OFF PERIOD)

Under the Consumer Rights Directive, you have the right to withdraw from your purchase within 14 days of receiving your order, without providing a reason.

To exercise this right, you must notify us at help@froggrips.com within 14 days of delivery.

You then have a further 14 days to return the goods.

2. CONDITION OF RETURNS 

You may handle and inspect the product only as you would in a retail store to determine its nature, characteristics, and fit.

Acceptable inspection:

  • Trying the grips on for size and fit

  • Light handling and inspection

Use beyond inspection includes:

  • Training or workouts using the grips

  • Exposure to sweat, chalk, or friction

  • Visible wear, stretching, or degradation

3. DIMINISHED VALUE & REFUND DEDUCTIONS

If products are returned in a condition that indicates use beyond what is necessary for inspection, we may reduce your refund to reflect the diminished value.

Due to the performance and hygiene nature of our products:

  • Used grips are typically unsuitable for resale

  • This may result in a significant reduction or up to a 100% deduction

All deductions are assessed reasonably based on the condition of the returned item.

4. RETURN REQUIREMENTS

The returning item(s) must be in original Frog™ packaging and unused, unmarked and in perfect re-sellable condition in order to be accepted! (Your return will be assessed upon arrival and will be rejected if these terms are not met)

Original contents include: microfibre towel (Elite Grips), sweatbands, warranty tag, Frog Grips branded grips bag with barcode and sticker attached.

Your return will be assessed upon arrival and will be rejected if these terms are not met.

All returns must be processed within 30 days of purchase with proof of purchase/receipt’s present. The cost of returns is the responsibility of the customer.

Unless the product is faulty, reshipping of the exchanged goods will be at the customers expense.

Restocking & handling fees will apply.

An invoice will be sent to the customer and needs to be paid prior to goods being shipped.

There will be a processing time of approximately 1 week from the goods being received back to our warehouse and your replacement goods being shipped back out.

For any other product concerns or issues, work with us by emailing help@froggrips.com 

5. RETURN SHIPPING

  • Customers are responsible for return shipping costs unless the item is faulty or incorrect

  • You are responsible for the goods until they are received by us

  • We recommend using a tracked shipping service

6. REFUNDS

(if applicable)

Will be processed once the product is returned to us and the issue with the product confirmed by our service team.

All product packaging and contents must be present and the product must be in as-new condition.

If a refund is confirmed to be justified, a credit will be processed to your credit card or payment method provided by the customer.

A refund/order replacement will not be issued until all products are returned, arrive at our warehouse, and are cleared by our service team for re-sale.

This includes situations where products are lost, damaged, delayed, or stolen in transit with the carrier, except in cases where shipping insurance was purchased at checkout.

Refunds/replacements will not be issued if a package experiences delays due to the carrier, customs, or other services outside our control (including where shipping insurance was purchased).

7. FAULTY OR DEFECTIVE PRODUCTS

If your product is faulty, not as described, or not fit for purpose, you are entitled to a remedy under EU consumer law.

We will offer:

  • Repair

  • Replacement

  • Refund (where appropriate)

We will cover return shipping costs for faulty or incorrect items.

Please contact us at help@froggrips.com with images and details.

8. WARRANTY

We offer a 6-month warranty covering manufacturing and structural defects, including:

  • Delamination

  • Significant tearing

  • Structural or stitching faults

  • Discolouration on arrival

This warranty does not cover normal wear and tear, including:

  • Gradual degradation from use

  • Cosmetic wear

  • High-volume usage damage

This warranty is provided in addition to your statutory rights under EU law.

*Warranty excludes grip bags and complimentary sweatbands.

9. EXCHANGES

We offer exchanges where stock is available.

  • Items must meet the same return condition requirements

  • Customers are responsible for shipping costs both ways unless the item is faulty or incorrect

  • Processing times may vary depending on your location

10. SALE ITEMS

  • Sale items can be returned within the 14-day withdrawal period

  • Refunds will be issued based on the price paid at purchase

  • Exchanges are subject to stock availability

11. PROCESSING TIMES

  • Returns are typically processed within 7–10 days of being received

  • Replacement items will be dispatched after processing

SUMMARY

  • You have 14 days to notify us of a return

  • You may inspect the product, but not use it in training

  • Used grips may be deemed unsellable and refunded accordingly (including €0 where applicable)